I've been waiting over a week now (as I type this) for Coopers to send stuff I ordered. They've had my money up front already (paid by debit card online). Their website orders page has said 'order being processed' since day 1. I emailed them today asking if they'd noticed I placed an order on their site and their short, curt reply said that they had up to 28 days to fulfill delivery, and that some or all of the bits I've paid for might arrive at different times. No apology from them for such a delay. They use Hermes home delivery, not Royal Mail, so there is absolutely no excuse for holding up ordered goods in this way. If I could find an equivalent trader that sells the kind of stuff we need, and they are able to deliver punctually, I would use them and say good riddance to Coopers.