Bought a electric knife sharpener and turned up in reasonable time. Went to use the product and what a load of junk. Made the knives worse than better. After a short while the motor slows down and eventually stops. Have contacted coopers twice by e mail to customer services but have had no reply. I am not one to chase them down with phone calls etc...weighing up the cost of product to the time and effort factor, just not worth it. However power of the pen (or in this case e mail) is mightier than the sword. Don't be fooled by the wholesome family business and happy photo of the Coopers personnel on the website. They are selling junk and don't respond to customer complaints. Strong words but I don't like being ignorned when I have a legitimate complaint.