I rang Corgi on Saturday morning to report a problem with a tap. As of yesterday evening nobody had called me, so l rang again around 10pm and after going through all the pre-waffle was told l would get a call today (Tuesday). I have just called again and have been told the out of hours services closes at 8pm. In the meantime Corgi have deducted £50 from my account for the excess. It seems everything is contracted out to third party plumbers with Corgi having no idea if a call has been actioned. They only "react" if a customer advises that no one has turned up. So basically they take your money, give a rubbish service, and if a few customers fall off the edge then so be it. We has a similar instance the last time we called them out and were hoping things would be better on this occasion, but it hasn't turned out to be the case. With any luck, if anyone can be bothered, l might even get a call tomorrow.