Disgraceful company- paid monthly insurance for 11 years ( during which time the premiums have doubled) and never made a claim or call out of any description in that time. Hot water stopped working (heating still OK) so called them for the first time. Engineer attended and said that he needed a part and would contact us and return to fix the problem. Heard nothing for over a week- contacted them again and they sent a second engineer who never even took the panel off the boiler and announced that it was irreprable!! When I contacted their office I was told that as the boiler was 10 years old they would not even attempt to repair it. They continued to accept my monthly premiums ( which are well over £35/ month) while being fully aware that they had no intention of providing any of the cover which I have paid for over the years. The only "help" that I was offered in exchange for the thousands of pounds of premiums I have paid was a discount of £400 if I were to buy a replacement boiler from them!! I subsequently had the boiler repaired by an accredited gas engineer for well under £300 including parts. I am proceeding with legal action to recover part of the money I have paid to these people. Please beware of this company.