Wow Lost for words Second year in a row Called out 4 faults on boiler needed 4 parts Basically gave every excuse in the book as to why they couldn’t fit parts Trying to say sludge in system So can’t fit parts & yet independent plumber says no sludge They really are a bunch of crooks Same last year Last year had to get a independent to fix the issue 0 stars Avoid at all costs I’m taking them to a small claims court The engineers they use are dodgy & basically have been told say what we ask you to say to use justify not carrying out work So we have boiler cover 4 parts not working & yet they won’t fix it Our independent will !!! So basically they will use hidden clauses to justify not fitting parts of its to expensive for them Government should investigate this industry & also pet insurance Basically they have so many terms they hide behind them But as we know , just because they have terms 5 thousand pages long doesn’t make them legal As the consumer care acts highlights Cowboys There trust pilot reviews days if all I feel sorry for the call centre staff having peddle there company scripted dialogue How sad Don’t take peoples money if u don’t want to take the risk If it’s a old boiler then reflect it in the premium & risk