No "zero" stars option or that is what we would have chosen. We can 100% echo review below, i.e. "Don't touch with a bargepole". Have been waiting for annual boiler service (actually have a maintenance contract!) since 24/4/24 (according to Customer Relations at Corgi Homeplan on 23/9/24 - call will presumably have been recorded). Eventually received mail to say to make appt online. Have had that appointment rearranged a number of times now as engineer did not turn up, no notice he was not turning up, and no contact made by Corgi Homeplan. Engineer did call once to rearrange but then yet again did not turn up and no contact. Every time, we have had to chase Corgi Homeplan ourselves. They make promises, say "we will try and get an engineer out tomorrow/next week etc", then no contact and no appt. We've lodged a complaint. Were told confirmation would say would take 8 weeks to resolve, but to ignore that as they'd get someone out sooner, possibly already the next day. And so on. Thankfully, our boiler is still working (although Corgi Homeplan engineer who serviced it last year said it was likely to stop working any day and to buy a new one), but based on reviews below, we are very concerned that if our boiler did break down, we would have to wait a very long time for Corgi Homeplan to respond. We get the impression they actually don't have any engineers available in our region who will take on jobs for Corgi Homeplan/Ovo. An absolute shambles. Complaints team said official "ombudsman" body to complain to is Utilities ADR. (PS In option below, you can only tick one response although several may apply).