Signed up many years ago thinking this would give us peace of mind should anything occur. Up until now only needed boiler service annually. At the start of 2025 the boiler stopped working, phoned Corgi and sent out an engineer who deemed the boiler was beyond economical repair as it was over ten years old. A few hours later received a phone call from Corgi who assured me we would receive a phone call (implied it was another part of the company) to quote supply and fit of a new boiler. We never have received this call. Due to freezing temperatures contacted an independent gas engineer who quoted and fitted within five days. Because of the disgusting service and total lack of support from Corgi, we cancelled our direct debit. Surprise, surprise within hours received an email stating we need to talk to you urgently. Made contact and explained why we had cancelled and then to add insult to injury we were told we had to pay a cancellation fee. Asked to speak to a senior manager who kept saying 'sorry' but it wasn't their fault as this other division is in fact a totally independent company. My argument was that our contract was with Corgi and they had a duty of care but still no concession. We have now reluctantly paid this cancellation fee and we will never go back to Corgi or recommend to anybody.