It was a discouraging and, frankly, shocking experience! To receive an entire cardboard box, filled with packing paper, which contained nothing but a single sample skin product instead of the product itself. Not to speak about the environmental irresponsibility of such packaging! The fact that on the sample product, there is a picture of the real product that I intended to buy really made me feel like this was a bad joke — at the customer’s expense. It was of course because of that picture of the real product (reproduced in the photo on the website) that I was led to believe the real product (not the sample!) was what was being sold for 12$! In the reply that I received from Customer Service, there was no sign of goodwill to deal with the false advertisement. This company is a real scam and an environmental disaster.