I paid for fast shipping for my order, which stated it should be here within 3-4 days as it was not a custom order. The item arrived after 2 and a half weeks. I contacted the company to ask where my item was before this as it had not been sent out and no one ever got back to me. Additionally, when the item arrived 2 and a half weeks late I immediately could see the terrible, terrible quality. It is made from the thinnest material. The print on the design was poorly printed and the item was not worth the money that was paid. It feels like it's just going to fall apart. There is thread hanging from the item and the stitching is awful! After paying a large amount to get this item quickly, and then get an item that was both late and horrible in quality I was extremely disappointed. I again reached out to the company and they again never got back to me. The only way I was able to reach them was via Social Media (obviously scared of a bad review, too late!) They responded to me on social media a day or two later. They did not offer to allow me to return the item, they did not offer to give me a refund. After multiple complaints and conversation they offered me 10% refund, which wasn't even the cost of the 'fast' shipping I had paid extra for! Disgusting behaviour and awful customer service. Absolutely shoddy product. Will not use ever again and will ensure that none of my cosplay friends use this service.