I don´t want to write this review. I love clothes by COS. I would dare say almost half of my wardrobe is by them. BUT... I placed many orders in the last few weeks. About six orders. And out of these 6, 3 have been faulty. Wrong size dress, items missing from my package, and today totally wrong item that I didn´t order. First mistake I considered a human error, happens. The second one frustrated me and I wrote a complaint, but still returned the item and basically thought "these times can be challenging, mistakes happen, let it go". But today, after I had taken a 1.5-hour bike ride from my country house to get the package, opened it and saw what was in it, I wanted to cry. I wrote to customer service saying that I wasn´t going to order from them ever again and that I expect a compensation. Their answer was to ask if I wanted a 20% discount and after I answered that this is insulting to suggest that spending more money at their store would diminish my inconceniences, they sent a coupon anyway. The golden phrase from the customer service: "This definitely is not meeting the extremely high standard we aim to provide". High standards are just formalities, just words on paper if you don´t live up to them. COS, do you think that your clients are unintelligent and gullible people or you just don´t care?