Ordered an expensive down jacket on line. Delivery ok but was too small and not the quality I was expecting. Took it back to my local store - St Albans - who refused to take it and said I would have to wait until the store was permitted to open due to Covid which could be months. Only alternative was to post it which would cost about £8. Phoned customer service who were unhelpful and said that there was nothing they could do and I would have to pay for the return. I’m afraid Cotswold have just lost a long-standing customer. They need to understand that on line selling is leaving them behind and unless they look at their competition they will not survive.