I'm drastically ill, bed ridden and I cannot drive as a result. Cotswold outdoor send me the wrong items and therefore their fault entirely. They refuse to resend the right goods out to me and refuse to pick up the goods they sent incorrectly which has left me with no option but to keep a pair of female gloves I cannot use. The way they have treated an ill, immobile person for a problem that is 100% caused by them is horrendous, especially given the gloves were only £40-50. They have lost a customer, I will be reviewing them across the board and I will be reporting them to Citizens Advice for their mistreatment of the matter given my personal circumstances. The man who made this decision to not help was called Finbar.