Key message about Cotswold Outdoors: Bad customer service, sell poor quality goods, hides bad reviews and 'warranty' is pitiful. Details: I spent hundreds of pounds on a recent order. Part of this order was a top with good reviews. I have worn and washed the top 3 times (as per directed) since I got it and it has started to bobble already - so badly that there are strands of fabric coming out of the top with bobbles at the end. Now I appreciate that over time this can happen but I would expect more than a few washes before it does. I contacted Cotswold about this and was told: "Fabric pilling occurs through the day-to-day usage of the product and would not have any bearing on its usage nor performance. As a result we would be unable to validate a warranty claim in this instance." Despite making my case that the look is part of the purpose of clothing and this is not fit for purpose and a few wears and washes is not 'day-to-day' usage, my case was ignored. I asked to speak to the manager and this was not accommodated. I then communicated that I wished to write a review for the product (as the reviews when I bought the product were excellent and I want to warn others of my issues with the product) and I could not find how to log my review. I was fobbed off with various ways to do this, which were not correct and did not allow me to place a review. I have been told I might be sent an email which will allow me to review the product - I will believe it when I see it. It is certainly my opinion that Cotswold are blocking reviews of their product which are critical. I used to trust that Cotswold had quality products and good customer service/warranty for if there were any problems - obviously this is no longer true. I will never shop with them again.