More than 1.5 months later i still have not received my jacket which I ordered online - the customer service representative has been prompt in replying my emails but also probably just lying when she said that the item has been dispatched - each time i get back to her she would apologise that nothing has been sent out and promise to send it - the whole process of lying continued 3-4 times and still no jacket after 1.5 months. Very appalling. I had ordered the jacket thinking there would be enough buffer time for my winter trip and clearly the whole purpose of the jacket is now less relevant as i spent my winter trip without it and had to find a replacement. first and last time ordering from these guys.