Not a great experience, though the customer service team are always very pleasant to deal with. Resolution, however, not so much. Bought two pairs of boots, returned one with no issues and v prompt service. Great! Pair I kept were advertised on their site as 'hikers' - they would be ok if your idea of hiking is the High Street, but nothing else. As my old boots had died, I started wearing these right away for walking in the woods in all weathers. Complained to manufacturer, who pointed out that on their own site they are not referred to as such and are described clearly as a casual boot. On Cotswold Outdoor site, they are actually CALLED 'Hikers' and no mention of it being a casual boot. Complained to CO, they offered a 10% refund on next purchase - but there will not be a next purchase. Misadvertised, misled and ripped off, and the company won't even admit it was because of their error.