I purchased a coat (shipped to Australia)and wore it on a trip to Europe. After just a few wears a button fell off and the coat developed holes in the pockets. I returned it to a Cotswold store in Ireland and was told they could not take it and I would have to post it to head office. I emailed photos of the damage, the postage receipt etc and the company claim they did not receive my coat. They refuse to refund me any amount even thought their store REFUSED to process my return and they have evidence I posted it to them. Disgusting!! I am out of pocket over $300!!