Bought an event shelter from them online. It was faulty. Online customer service abysmal, nobody would get back to me, had to keep phoning and chasing. They intimated that they would send out a replacement item once this was returned, however it had taken SIX weeks for them to get round to arranging a courier, and now this event shelter is In short supply, and they can not provide a replacement. I have bought accessories specific to this shelter from another seller so can’t return them , but now to get this shelter replaced, the price has shot up dramatically. The 6 week delay in my opinion is negligent and I feel totally misled by the team . I am out of pocket due to their incompetence. AVOID