I placed an Online order with Cotswold Outdoor which processed within a few days, then I received another email thanking me for my order, shortly after I received a duplicated order which I did not authorise. They took unauthorised payment. To date I cannot get through to them by phone, several emails sent and still no response. I am now going through my credit card company to file a claim. I shall never use them again. They are irresponsible and should not be trading. The minimum rating I could give is one star, poor, but their customer service is in my view zero, non existent.