Read their terms VERY carefully before booking. Cottages.com or their agents do not care, their customer service is awful. It is when you have issues you find out how good or bad a company are to deal with. We have used this company a couple of times to book accommodation, the first was fine as there were no issues however we had to cancel our booking for a stay in September as one of our party has been diagnosed with terminal cancer. We expected to lose our deposit but they told me there would be a cancellation charge which including administration fees would be a further £ 137 per their terms and conditions and to claim off insurance if it applies to reclaim any monies paid which is the last thing we need right now. They then sent an email from their ‘collections department’ to recover the debt within 4 days. I paid them the balance immediately but am still waiting for a settlement invoice so I can claim off their insurance. We will never use this company again. As a comparison, we also had to cancel a cruise and P&O gave us the full balance of what we had paid as a future credit, like chalk and cheese.