Upon our arrival, the holiday accommodation was disgustingly unclean. After requesting cleaning supplies, we spent the next 90 minutes scrubbing away. The first night was a nightmare, as my bed was infested with both human and animal hairs. I suffered from constant itching and spent most of the night awake. I couldn't help but wonder if I was sharing my bed with unwanted visitors. As a result, I felt terrible the next day, and the second night was no better as I endured the same incessant itching. Eventually, we decided to cut our holiday short and departed the following day. I filed a complaint with cottages.com, but they have yet to respond even after 32 days. It is shameful that they cannot even take the time to acknowledge my concerns.