Extremely poor experience. I feel cheated and lied to. They agreed to rearrange dates due to weather warnings and dangerous driving conditions. When it comes to the dates being rearranged, they outright refused and used the excuse that I did not contact them, even though I contacted the specific person I was directed to contact. AVOID USING THIS COMPANY. It is immoral, misleading and passing the blame to anyone but themselves, even though I was made aware they were aware of the situation. I'm now out of pocket £400 and we will have no break/holiday this year.