We booked a small house in Southsea called Little Sage House; the woman who owned the house did not want to rent anymore. We did not find out until the morning of the booking. We only found out because we texted the woman to ask what time we could book in. Cottage.com were unhelpful, we stopped the fund transfer and told them and we found somewhere to stay the following day and booked the cottage.com had in fact taken the money and put me in a £900 overdraft. I expected them to pay for the overdraft and their response to my email was to refuse to communicate with me. Their behaviour has been unethical and disgraceful