I booked a cottage on friday night and realised that I had double booked, I contacted Cottages.com through their chat, and on saturday I was told that the dates couldnt be changed, after saying this was unreasonable they offered me a change of date, unfortunately as this took quite awhile I had to go out and couldnt contact them, I tried to contact them on sunday but I couldnt get the chat to send a message, so I contacted them monday morning and was told there was definately no way that I could change the dates as it was within a date range when it couldnt be changed, I find this very unacceptable as I contacted them as soon as possible after I realised I had made a mistake, and on saturday they were prepared to offer me a chnge