Booked an apartment in Lyme Regis months ago due to go 8th September,email from them gave the contact name and number only .I spent the next 10 days trying to get arrival/key details via website,their useless chat now and having searched for the phone number and spent over an hour at various times I got told to wait until 48 hours prior to visit. I sent 3 texts to the owner / contact,eventually rang ,after 3 rd call his answer system gave me his office number where a lady said she would get him to contact cottages .com . 2 hours later their customer service called to say it was withdraw and holiday was cancelled. This gave us a day to book elsewhere,our money plus 150 compensation was payed within days . Having used this company previously,this was an awful experience which highlighted how useless their web ,phone ect is if you need to contact them Needs looking into,they even gave a message saying while they rested the phone line to use web,‘tis was10 am phone opens at 9 am