I recently booked a cottage in Scotland through Airbnb with Cottages.com. The house is dog friendly so therefore I would expect a dog secure garden area. A recent negative experience made me re look at the photos on the page. I was unsure so contacted the 'host'. I think that was Cottages.com. They advised the garden is not secure. I gave notice within a few days I would have to cancel my booking. The cancellation policy on this property was partial refund if cancelled before Feb 2024. I asked for a refund and was told I was not entitled to one. I contacted Airbnb support. They were so helpful. I phoned Cottages.com they were not at all helpful. Meantime I had cancelled the original booking. Stupid me! I then had to rebook the same property and once booked Airbnb negotiated a full refund of my original payment. I booked the same dates but within 1 week the fee was £40 more. How unfair. Thank you to Andrei from Airbnb, without your help there would not have been a refund. Shame on you COTTAGES.COM. I won't be booking another property through you. Disgraceful customer service. My advice would be to book directly with the 'individual host' and not through a 3rd party.