We have a holiday Let in West Susses and had a booking last week from cottages.com, when our cleaner came to clean 10:30 the day the guests were supposed to leave at 10am the guests were still there and then ran out of the house, once she got in she knew why, they had trashed our bungalow, broken blinds, broken pictures, broken crockery, our house is none smoking and they had been smoking drugs in there, there were left over spliffs on our carpets and furniture, burn marks on our sofas and chest of draws, we took pictures and videos of everything made a police report but all a waste of time as the people had given a fake phone number and email to cottages. Spoke to cottages and they said there was nothing they could do and they were not prepared to compensate us for anything their clients had done. They were more than happy to take the commission from the booking and not even give us anything from it which we find absolutely disgusting. The cost of the damage is in the thousands and the commission would not even have covered a tenth of it Had to pay our cleaner double and more to sort the place out as best they could. The police said as they had no phone number, no email address, no real name or date of birth they could not take it any further. Cottages put profit before Owners and when their clients damage property they could not care less about sorting it out. Tried ringing cottages numerous times about the matter and the phone just rings and rings, after first initial email response from them they have not bothered to return any of our additional emails They do not do a proper vetting of clients so basically anyone could book and give false information they wouldn't have a clue who they are or how to get hold of them if something like this happened, as long as they take the booking and the profit from it thats all that matters to them From our experience it might seem great to start with but you soon find out what they are really like This is the second time this scenario has happened to our property through cottages Business should work both ways in the holiday let industry with both sides helping each other out, cottages have shown us from their point of view it only works one way