arrived at Westfield Isle of Wight. Horrified to find dilapidated and scruffy exterior. Inside hallway tiny, dingy and in appalling decorative condition. Overwhelmed by the most nauseating smell of damp and must. Evidence of botched repairs on significant fixtures. i.e. duct tape holding glass panes in front and back door. Wobbly veranda railing held up with rusty and corroded fittings. Outside found live electricity cables running across entrance path at very least a trip hazard apart from electrocution risk. expecting stream in garden but not sewer with no lid just covered with chicken wire [which had large hole in centre] and a random piece of garden fence placed loosely over top. Toilet flushing could be heard. Each of rooms were equally disappointing. food crumbs on kitchen worktops and table. dirty toaster and kettle. Loft sitting room had stained and shabby sofas. Large dead blue bottles encased in light fittings. Bathroom had dirty glass fittings, tiles, dirty grout and silicone. Had no immediate choice but to stay. Didnt know island and we had our dog with us. Contacted Cottages.com next working day and complained. We then began to make arrangements to leave. We spent next few hours cleaning to provide ourselves with sanitised space. We have lots of photos but only managed to get 3 uploaded We asked for a full refund. Cottages.com offered £97 "compensation" We declined but this was ignored and this money paid into our account. Cottages. com then declared case closed. We are now being gaslighted being told owners were upset by our complaint!!! Now call centre staff are hiding behind a wall of silence. We have found out that their internal procedures dictate staff do not speak with complaining customers. COTTAGES .COM THIS DISASTER IS ENTIRELY DOWN TO YOU AND YOUR ADVERTISING. WE BOOKED, AND PAID THROUGH YOU. WE SHOULD NOT HAVE BEEN FACED WITH THIS. WE ARE PURSUING A FULL REFUND. Next step ABTA and Ombudsman. Sharing this as a warning for anyone booking this property or booking with Cottages.com. You see a rather ugly side to this company when things have gone wrong. This company does not care.