I made a booking on 17/924 and the same day was contacted by owner of the cottage to say that they were no longer letting their cottage and Cottages.com had been informed months before. After many hours of trying to contact them via their contact nos-not actually speaking to a person!!!! I did manage to speak to a person who seemed disinterested and said that I’d receive a refund within 10 days. I am still waiting 31 days and will now have the frustration of trying to deal with this. I am a pensioner and have had to rebook (using another company) having to use more money I can’t afford! Due to go away soon and need reimbursement in order to enjoy it!