I'm the owner of a cottage. I've been with the company for over 10 years. Anyway, long story short. The house was cared for by my mother who passed recently. The result was that we can't offer the cottage any further. This was at the beginning of January. Spoke and wanted to cancel my contract with them. I knew there was a charge of £500 and £75 admin fee for future booking. So, as we couldn't run the house anymore I was prepared to pay this. However, in discussions with this company I was informed that I still had to pay the company their fee for all the bookings which at this stage is near £5000 AND an offer of a payment plan. Now, I know they will have this all tied up with legal stuff and TBH given our family is grieving the loss of our money - I don't have energy or time to fight this. This is cautionary tale to potential/existing clients and customers with ethical conscience. Over 10 years and this is what you get. Sign a deal with them is like selling your soul to the devil. Beware people. It's a sad time for us saying goodbye to our mother and now the house she loved to look after - to have this is somewhat disheartening