Purchased two items online and I was charged double on my credit card for it. The items didn’t fit so I returned them. The branch cannot refund the second deduction. I checked their website and the website clearly says they suck at replying to emails and refers you to Facebook for a quicker response. I messaged on Facebook and got sent to an email address. I emailed and had no response. I went back to the branch and they still refused a refund and got hold of someone at client care after having the phone put down on them twice. The lady called me and said the payment didn’t duplicate on their side and they want proof that the bank didn’t duplicate it. I got them a letter from the bank and now 2 weeks later I still haven’t received my refund.