Paid for the service where I did not have to be present at couch removal - Put Couch on my front deck and mentioned I would be at the residence in the morning cleaning if they needed help carrying couch. They showed up at 11:56 in the 8-12 window when I had already finished my cleaning, calling and asking where I am to help load the couch - Driver hung up on me when I told him I was not there - got the Runaround from customer service saying I offered to help and their driver is alone because other person called off sick - they tried to to blame me for this issue and were very demeaning in how they talked through the situation. They ended up picking up the couch somehow and only confirmed it when I reached back out because they ended our conversation saying they couldn't get it. They said "Yes we were able to get the couch without your help" just very childish and not professional response. Bad experience and will not be using them again