Unprofessional and rude customer service. The worst service I've ever experienced using a removal service. I had a pick-up window between 8am-12pm and the driver didn't arrive until after 2pm. When I called at 12pm the driver stated he need to pick up his trailer and would be there by 1pm. Never showed at 1pm and I called again and this time he sent a text stating I was on his time and would be there about 2pm (I even saved the text). I was never rude with this individual but that was very unprofessional by stating in a text that I was on his time especially when my window was 8am-12pm. So I had to wait over 6 hours for him complete the job. This company was the cheapest I found and I guess you get what you pay for. They definitely need to improve their logistics and customer service skills. I would never recommend this company to anyone unless you prefer snail like service and rude drivers.