Dear Couch Disposal Plus, I'm writing to let you guys know about my pretty keen displeasure in the logistics of how my couch removal went yesterday afternoon. I scheduled my haul-away service for 8 a.m. to noon because I was having the new couch arrive between 12:30 and 3:30 p.m. yesterday, and my living room is too small to accommodate two couches at once. Imagine my dismay when I get a phone call yesterday at 8:45 a.m. telling me that my new haul-away window was noon to 4 p.m. When I told the woman with whom I was speaking on the phone that the new time really inconvenienced me, she told me that service times weren't guaranteed. As per your own policy as described in the order confirmation e-mail below: "We do our absolute best to accommodate all time-frames selected. However, due to unforeseen circumstances (i.e. weather, routing distance, truck issues, etc...), the time frame could be altered. We will contact you the day prior if that is to happen." The woman on the phone also told me she'd call back with an update. That never happened. I called back three hours later and spoke with another woman (who was a little more sympathetic to my issue). She told me that my new service window was 2 to 2:30 p.m. That didn't happen. At 3:20 p.m., I got a follow-up call from the second woman letting me know they were actually going to arrive at 4:15. Once the haul-away guys actually got here, they were great. They were fast, friendly, and they even helped us move the new couch into position (we'd had it shoved out of the way to give them a path out of the unit for the old one). Also, I get that things happen unexpectedly. But if the cause of a service delay is how many stops there are, or where they're located, that's something you're going to know enough ahead of time to give customers a heads-up before their delivery window (as per your policy).