I had Couch Disposal Plus come pick up my couch last week. I selected the 8:00am-8:00pm time window, because my day was fairly flexible. I was called at 2:45, and told that they would be arriving in an hour to an hour and a half. They did not arrive until well past 9:00pm. Again, this didn't really matter to me, because I placed my couch outside and did not have to be available for the pickup. However if I had had a less flexible schedule, I would have been very annoyed by the lateness of their arrival, coupled with the earlier messaging that they would be there at 4-4:30. They did get rid of the couch quickly which I appreciate.