I paid to have a large couch and chair removed from my second floor apartment, and the driver showed up with a truck but no second mover saying that the second mover didn't show up, so because I needed the items out of there that day I had to help him carry everything down in the middle of a very hot day. The whole reason I paid someone else to do it was so I wouldn't have to, since it's not an easy trip down the stairs, I could have done this myself with a buddy had I known I would have to step in to help out. The driver then asked me multiple times if I wanted to help him out the rest of the day because he needed a second pair of hands -- I stayed home from work to make sure this went smoothly, and ended up having to do it myself anyway. Very disappointing and a waste of money.