There was a scheduling conflict that kind of ruined my whole day. I was scheduled for pick up from 12-4pm but got a call at 8am that they were 30 min away. Over an hour later they still hadn’t shown up. Called and they said they would be another 1.5 hours. I had other appointments scheduled during that time that I had to cancel because I was afraid of missing them. If they had arrived when it was actually scheduled it would have been 5 stars. When they finally got there it was an easy, quick process. Just with the scheduling had been better and I didn’t have to wait around for half my morning and miss other scheduled appointments to meet them.