After receiving our couch covers, we weren't satisfied with how it fit our couch. Rather than making the return process easy, we were asked to explain how we measured our couch, to take/send a photo of the couch without the cover, and then to take/send a photo of the couch with the cover on. This, after explaining I had already repackaged the cover and asked for simple return instructions. After going back and forth, their slow and indirect responses make me believe they tried to get me to exceed the 14-day return guarantee. Finally, I have been provided a return option MINUS a 20% restocking fee and a $20 return shipping fee! Meaning I won't even get HALF of what I paid for! Absolutely ridiculous. Terrible product and even worse customer service. DO NOT BUY!