We booked Spring House in Hidden Valley, Cosham through countryholidayhouse.com back in January as it was my partner's special birthday in July. The whole family of ten had booked time off for this and this included 3 grand children. We dealt with a woman (she went under two names, but probably the same person) who seemed to be slightly off-hand to start with but became easier to deal with. We paid a deposit and a final payment in March. We contacted the woman again on a Monday, five days before our holiday was due and she confirmed that the booking was all complete and we could pick the keys up on the Friday. Imagine to my horror when the very next morning, two days before our holiday, I received an email from her stating that our holiday was cancelled due to double booking. She had decided to give the property to another family who allegedly also booked Spring House. This left us with only two days to find another property which caused great stress to my partner and three young and very upset grand children. We took her to task over this and we said she was in breach of the contract. If the tables had turned and we had cancelled two days prior, she would have kept all of our money. She offered us an alternative accommodation but as we had already booked excursions and restaurants which were nontransferrable, the new location was not ideal and it was for three days only! As we had a receipt for our confirmed booking, I told Sarah that if I did not have the money back in my account within 12 hours, I would be arriving, as scheduled at the property on Friday. Her response was "why would you upset another family?". She obviously did not consider our family's distress and how much trouble she had caused and the terrible disappointment to our children and grand children. I also stated that I would be putting this matter into the hands of my solicitor whereupon the money was returned to my account. This has probably been one of the worst experiences we have had to deal with. We would advise no one to deal with contryholidayhouse.com. Just by reading the reviews and the given star ratings should tell you to avoid this one like the plague. Update: We have had a reply from the owner of the house to say they gave us a refund straight away after they noticed that they had doubled booked. My answer to this is as follows: we are not the only people that have had our holiday cancelled by countryholidayhouse.com, other customer reviews also state they have had the same treatment. Having spoken to the owner on a Monday (3 days before our holiday) to confirm that our holiday is all set, then to receive an email on a Tuesday to say the holiday is cancelled due to a double booking is totally unacceptable. This would suggest that the owner's administrative skills are very much below par and as a customer, you would be taking a chance as to whether or not your holiday is secure if you book with countryholidayhouse.com