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Helen
A group of 15 stayed at Starfall/Skyfall for a hen party recently, 1 star is too good! The first of the party to arrive on the Friday had to clean the kitchen/dining area including washing of cutlery and crockery. They did this prior to the hen arriving so as not to impact the celebrations. However on further investigation the entire house was not exactly clean with cobwebs, old cobwebs, not ones recently made by a hungry spider, dust in abundance, and what I can only describe as mouse droppings in the singular toilet. On using the dishwasher it leaked out from underneath, pbroken glass was found in the filter, and when washing up at the sink that resulted with a flood also. Prior to leaving on the Sunday, after paying for an extra night too which was decided against, the host was contacted to advise of the leak. She was incredibly offhand and unhelpful, going so far as to accuse us of breaking the dishwasher and in relation to the dust and cobwebs that this was because the house was set in the countryside Airbnb were contacted, sent photos and videos and could only apologise for the condition of the property and the attitude of said host. The host is contesting our complaints, even going so far as to accuse us of damaging paintwork on the walls, the walls were not even painted !! All in all I would not recommend this property.
5 months ago
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Countryholidayhouse has a 3.5 average rating from 32 reviews

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