I got a quote for a level 3 survey, after being contacted many times by phone and email by them, I emailed the agent back when I was ready to book, she phoned me off the back of the email(so had all my information in front of her!!), when booking she mixed up my information with someone else and all the information was wrong and she was claiming someone else had emailed me a quote for level 3 as it was not here so I read the email out she had sent me to her, and even though we went through it all on the phone she didn't bother to change anything meaning the receipt with my bank details was sent to someone else, I didn't get confirmation and had to chase. They then forwarded the email sent to the wrong person to me meaning I got someone else's contact details and address! I called up to get everything correct again. The survey was then carried out and sent to me with someone else's name on, there was just no words!!! The survey then had to be checked and done again. Whilst the complaint was open I was contacted by someone to book my survey in!!! The incompetence of the staff member that booked it in, the GDPR breech and being contacted again was all raised in a complaint and their response was a pathetic apology stating she mixed my case up with someone else with no reason to why she failed to updated the information on 3 occasions I spoke with her and gave me £50, absolute joke!