This company is a complete shambles, I have a complaint ongoing with them now for a number of months, non of the senior team or Directors would even bother responding to me, actually the lettings Director copied me into an email by mistake and then ignored my request to be called! Countrywide Lettings make commissions from utility providers when they process a tenancy agreement WITHOUT telling the landlord, it has caused me a number of issues not knowing who the providers are and bill management as well as Countrywide benefiting from me financially without my knowledge, a junior member of the team has handled my complaint who does not even understand data protection, she mentions redacting information regarding my own tenancy agreements however as we are a company registered with the ICO we are the data controller and Countrywide are the data processor. The company is a disgrace and should be ashamed to call itself a PLC, because it defrauds it's landlords. I have been left with no option but to take the matter Legal, because Countrywide think their practices are acceptable. Safe to say I will not be using them again.