1. Purchased a course "Advanced Change Management Program" September 28, 2020 (Monday) 2. Was provided with course material, the content of which was completely different from the advertised content. 3. Requested the "7 Day Money Back Guarantee" October 1, 2020 (Thursday) 4. Was contacted by Courses for Success October 5, 2020, via email asking (again) for the reasons for my decision 5. was contacted via phone by one of the employees on October 5, at 2:30 p.m. who confirmed that the wrong course material was linked to my purchase and that the refund will be deposited into my account. The quality of the connection was very poor while all other connections on the same day were perfect 6. ... No progress Courses for Success was very quick to withdraw the money in the first place but hesitated to process the agreed "7 Day Money Back Guarantee"