Claim for leak through roof and into the hallway during torrential rain. Covea sent out an assessor from BVS Mr Mabbs who concluded that there was no storm damage to my roof and unless I could prove weather conditions on the said days, that I wouldn’t be covered for contents either. Found proof online of the torrential rain on the dates reported, along with phots/videos ( all dates) of water running though my ceiling like a shower, text conversation RE the incident, Twitter reports of flooding in my area on the dates in question and now they’ve come back and said they can’t accept this as it’s off the internet. If I can find it, why can’t they and how the hell am I supposed to get that info from ??? I really don’t know how much more proof I can send and surely this should be down to them to investigate. The stress of being made to feel like a fraud for a service that I’ve paid for to cover me for such incidents is not nice. Ombudsmen here I come !!