We ordered a cover from coverworld and unfortunately, I ordered for a sport model and not a deluxe model. Our cover was supposed to be for a 21' and because of the sport/deluxe option the cover ended up being 1/2' too short. Coverworld's return policy does not state anywhere that they will not accept returns on covers that were the wrong size or wrong order. I know its our fault for not ordering the specific model cover but we were willing to pay a restocking fee just to get the right cover. Its very unfortunate that customer service was not willing to work with us in order to guarantee satisfaction. Their return policy clearly does not say anywhere that they won't accept returns on wrong orders.