This company lies... DO NOT PURCHASE FROM THEM... They took our money and denied it. Promised delivery next day but three days later ... still no item! When queried they lied saying it had been sent but wouldn’t give details. Pushed it further and they got funny saying that due to pandemic and ‘office move’ they’re seeing delays in deliveries. THEY SAID NOTHING ABOUT DELAYS WHEN TAKING THE MONEY! We emailed telling them how urgent it was needed and they couldn’t care less! DISGUSTING COMPANY... DO NOT PURCHASE FROM THEM. Now they claim that they never received our order at all... SO I SENT A COPY OF THE BANK TRANSACTION. I asked them to either ship the item toady on the promised 24hr service or IMMEDIATELY REFUND our account. THEY BLOCKED MY EMAIL!!! Had to use another email address to demand a refund if they had not received an order and they still denied getting the order and became abusive and really rude! I insisted on a refund if they still were saying that they had no order, yet more abuse came back. A few days later and with no notice the item appeared. CozyPet STILL insisted they had no record of our order so I asked for a refund if they were going to still insist that they hadn’t even had my order. They called me “stupid, mad and that I was so stupid I hadn’t a clue who I ordered from” They threatened me with the police (I am a former police officer so that would have been fun!🤣👍🥴and their ridiculous threat didn’t scare me at all!)in the end they finally acknowledged my order but instead of an apology, I was sent yet more abuse and insults...unbelievable! We were lucky.... you may not be so BUYER BEWARE 🤦🏻‍♀️🤷🏻‍♀️🤬🤬🤬🤬