Extremely Disappointing Experience with Copenhagen Grooming I recently purchased a 250-day hair growth kit from Copenhagen Grooming, and unfortunately, my experience has been nothing short of frustrating and disappointing. After eagerly awaiting the arrival of my product, I received an unexpected email from Royal Mail stating that my courier was on hold due to additional customs fees totaling £60. This unexpected charge was not disclosed during the purchase process and came as a shock. Upon reaching out to Copenhagen Grooming's customer service for assistance, I was met with long wait times and unhelpful responses. After finally getting a response, I was directed to their terms and conditions page, where buried within the fine print was a mention of potential additional import fees for shipments to the UK. This lack of transparency is unacceptable, as most customers, myself included, do not have the time nor inclination to comb through lengthy terms and conditions documents. Adding insult to injury, I discovered that the identical product I purchased just a week ago was now being offered at a 50% discount. This discrepancy only added to my frustration, especially considering the unexpected customs fees I was now being asked to pay. Despite my repeated requests for a refund and cancellation of my order, Copenhagen Grooming's customer service team has been unresponsive and uncooperative. Their suggestion to pay the customs fees, receive the product, and then incur additional costs to return it is ludicrous and reflects poorly on their commitment to customer satisfaction. I urge potential customers to beware of Copenhagen Grooming's lack of transparency and poor customer service practices. As of now, my order remains unresolved, and I am deeply dissatisfied with the entire experience. Please Note: Order Number: M20045352 If Copenhagen Grooming satisfactorily resolves my issue, I am willing to amend or remove this review accordingly.