I received a leaf blower that had to have been used already because when I went to put gas in the little tank, it stunk of gas. Friends told me to return it on the a lot, but I hoped it was just someone who changed their mind and that the unit worked. I used it once With good results. Second time, total meltdown. While the website said free 90 day returns, I was told that I could not return it because I had put gas in it. Well, somebody else had before me yet your company still shipped it. Even though now they say it’s illegal to.
I feel the agent should have offered some kind of credit or to just replace it. Tell me to drop it off at a Troy establishment, let them verify it’s a lemon, and replace it. But none of that happened. They told me to just go deal with Troy. Very, very unsatisfied. I’m a consumer to whom 270 dollars means a lot. You are a company to whom it means nothing. Either have an asterisk next to the “free 90 day guarantee” or don’t post it at all. Or better yet, let me bring it to a troy establishment where they can verify it is a lemon, and then offer to replace it. In a time where Amazon exists, I really think CPO should reevaluate how it values and treats its customers. Im sooooo sorry I purchased from you.
11 months ago
CPO Outlets has a
1.9
average rating
from
17
reviews
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