I own literally thousands of dollars of crafters products. Was a loyal customer and am a platinum member many times over. I have a running dialog with customer service. I received a notification from us customs that I owed duties on my products from crafters. Notified cs. Excuses. Have 4 outstanding orders. Then they finally told me that one order was returned to sender. It contained an og, gold flakes and dotty tape pens. Now they are telling me they are out of dotty tape pens. Why would they unpack a shipment, remove my dotty tape pens...and still not send the rest on. Bought 2 of their sentiment specials at 80 each only one was sent. Was told one would be sent out immediately. Still nothing. Waiting for them to tell me they're sold out since it was just made a part of January sale. Sara, you need to stay home and remember who made you popular enough to write a book and do a book tour. In business, the top and bottom aren't that far apart. You also need to keep in mind loyal customers watch and save these shows. When you say a product has never been offered at this low a price....it should be true. That's not even addressing the treatment platinum customers are SUPPOSED to receive or the huge discrepancy in the conversion rates. You might want to reevaluate your business plan. Upsetting your American customer base isn't a good idea. Stamping Up thought they were the only game in town and have now had to realize American crafters are quite savy with the internet.