LOVE Crafters Companion. The quality of their products and Customer Service are top notch. I am a US citizen and we have some good companies, but the prices are terrible. I don't understand people's issues with the Gemini. We are told you must flip and rotate your plates each and every time you run through the machine. YES, they do warp to some extent however, THAT IS WHAT HAPPENS WITH EVERY BRAND of craft die cutting machine. Also, if you do not use the proper plate sandwich you can ruin your plates. Is CC perfect, no, but then what is. Over the past couple of years they greatly improved their shipping issues, but no one can fix Customs. You can thank the smugglers for that. Wish I lived in the UK so I could go to the NCA. Now that Sara Davies is back in charge I will always be a loyal CC fan and purchaser. Thank you.