THE BOTTOM LINE: They took our money, saw that it was within the refund period, agreed to giving a refund, then made up lies so they could close the ticket and never provide the refund. To this day, months later, no refund. This is what a scam looks like. DO NOT TRUST THEM WITH YOUR MONEY OR YOUR WEBSITE. Their service doesn't work, their support doesn't care and you'll be the one to suffer. We paid for 10 years of hosting upfront and for weeks, we were struggling with bugs in their interface. Support didn't care enough to even listen to the problem and kept providing 'fixes' that weren't relevant and blaming the customer. When they said I had to "upload the website via PHP, not HTML" (there's no such thing), that was the final straw. After 29 days of them failing to get a fully working service, I requested a refund. They confirmed I was still within the money-back guarantee window. They also said I'd hear back from some other team. They never got back to me (shocking) so I followed up. They then confirmed they would be providing me with a refund "within 24 hours". So, I started calling every day, and every day I was told I'd be given the refund "within 24hrs". Their excuses for the delays ranged from "we're waiting on the client retention team to look at the details" to "we sent you an email and need you to confirm it" and even "we put it in the wrong ticket queue so it wasn't actioned. It's been fixed now." In the end, they closed the ticket because "we haven't responded to the email that required confirmation". They never sent the email at all, despite claiming to have done so on multiple occasions.